We created a new website last year and with it came new 'temporary' usernames and passwords for each online account.
Have you changed your email address since the launch of our new site? If so, your previous address may still be in our system. If this is the case, any password retrieval you attempt will be sent to whatever email address we have on file
You have not used the website previously to access your information. If this is the case, we won't even have an email address on file for you, therefore the password retrieval won't work, because there's no address in the system to send it to!
Some email addresses were deleted with the switch altogether. While you may have logged in on the old site, there is a possibility that your email address was deleted with the launch of the new site.
All of these scenarios are easy fixes. So if you would like to get your online access set up, please contact us at the office so we can get you started!
Reception 604-556-3444 or by email at email@example.com
Melanie 604-302-8835 or by email at firstname.lastname@example.org
Kathy 604-854-4471 or by email at email@example.com
Do you have a comment about this blog post? Click here.